Service Desk Administrator - Peterborough City Hospital

Location Peterborough
Salary £9.50
Type Temporary / Casual
Job Reference compass/TP/339597/74248

Service Desk Administrator

Do you pride yourself in having strong communication skills? Are you able remain professional within a high pressurised environment? Are you able to use your own initiative, efficiently within challenging situations?  If so, we have the perfect role for you!   

A new opportunity has arisen as a service desk administrator to join our Medirest family within our busy healthcare setting. We are looking for new members to join our highly dedicated team, delivering outstanding service for all Hospital visitors. 

5 Days / 7, shift patterns will include 8am-4pm/ 9am-5pm/ 10am-6pm/ 11am-7pm, weekends when required. 

This is a temporary contract for 6 months. 


Service Desk Administrator

  • Handling or delegating basic office tasks, such as filing, photocopying, stationery ordering, answering emails / phone calls, and data entry.
  • To work as part of a team ensuring administration office works efficiently and effectively, responding to customer needs.
  • To run regular reports and analysis data using internal systems
  • To respond with tact, diplomacy and professionalism to all telephone calls and other communications to the department.
  • To participate and attend all team meetings to ensure there is continuity of communication within the department.

Ideal Candidate

  • Previous experience in this role/similar position is essential  
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality   
  • Committed to following procedures and ensuring tasks are fully completed 
  • Exceptional organisation skills with the ability to prioritise to meet deadlines.   
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint,Outlook and the Internet  
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.  
  • Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.  
  • This position is subject to a Disclosure & Baring Service check; costs met by the employ

Package Details

Service Desk Administrator

  • £9.50 per hour, 35 hours per week 
  • 5 Days / 7, shift patterns will include 8am-4pm/ 9am-5pm/ 10am-6pm/ 11am-7pm, weekends when required. 
  • Temporary contract for 6 months 
  • Compass exclusive offers on PerksAtWork 
  • Access to a wide range of programs to train and develop you 
  • Pension contribution  

About Us

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.