Head of Operations
Head of Operations
Founded in New York 59 years ago, Restaurant Associates brings high quality employee dining and hospitality to some of the UK’s leading workplaces. We believe in the power of food and drink to bring people together, whether in a restaurant or speciality café, to inspire them to do great things at work.
Our food is crafted onsite by passionate people using the best ingredients and we know that a balanced, plant focused, natural, fresh and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work.
We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate and unite our customers.
We have a fantastic opportunity for an experienced Head of Operations to join one of our corporate accounts. This is a rare and unique opportunity to head up one of the most innovative food programmes in the world.
The Head of Operations drives excellence in the service and experience of cafe operations. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational tasks, including implementation of programs, financial management and analysis, sanitation and safety.
The Head of Operations will focus on innovative hospitality and creating the cafe experience for the client Food program in order to support operational excellence. Sets the standards for FOH operating systems and QA standards, hospitality, mentoring and development. This position reports into the Director of Operations for UK & South Europe and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people ) to promote Client Food expectations and enhance user (partner) experience.