A coffee solution on which your staff, patients, and visitors can rely on...
It’s that familiar smell of the Costa coffee beans, the softness of the friendly smiles from the Costa teams…
In what can be a stressful environment for both busy staff, patients and visitors, a space where people can enjoy a familiar retail brand could provide those golden minutes of rest and relaxation they so very much deserved.
We have a long and successful relationship with the retail brands we work with and delighted to offer the nation’s favourite coffee brand - Costa Coffee in our hospitals.
As the largest partner of Costa, we currently operate over seventy high street Costa stores within hospitals, serving over ten million NHS customers a year. Our experience shows that over 50% of sales through our Costa Coffee shops within hospitals are from staff, demonstrating that Costa Coffee is a real benefit to staff onsite.
Working with Costa, we drive healthy eating whilst ensuring the customer has choice within the range of food and beverages on offer. As you would find on the high street our Costa Café stores also include a capsule range of M&S ‘Food for Now’ heated and ready to eat products.
Our Costa Hospital stores include the very best in technology and innovation at the forefront of the offer. This includes digital menu boards, self-service kiosks and click & collect. We are the only Costa partner to offer this service today in hospitals and we know how critical this is, particularly for time precious staff on short breaks needing to pre order from their phone and avoid queuing for food and drinks.
Great news though, it is available to all customers with the Costa app, which also rewards loyalty meaning for every 8 drinks you purchase you get one free as well as other rewards and discounts within our Costa café.
We understand that there may be occasions within a hospital environment when staff or patients are unable to make their way to the Costa.
To take our innovation to the next level and provide greater support we are beginning trials to launch a delivery service in hospitals.
If you are looking at multiple coffee outlets, we can bring bespoke, complimentary brands such as Café Nero, Coffee House or social value brand Change Please, bringing your staff, patients, and visitors a great choice anytime of the day.
Creating a welcoming atmosphere for your staff, patients and visitors through exceptional coffee is at the centre of what we do.