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Rapport shortlisted for WOW! Awards

Greg Mace, Managing Director, Rapport

We are very excited to have been shortlisted for two WOW! Awards this year recognising the exceptional guest service we provide to all of our clients, as well as celebrating the dedication and hard work of our great ambassadors.

The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests and colleagues nominations. We work closely with them to celebrate our people and the outstanding work they do every day.

We are extremely proud that Rapport has been shortlisted for two brilliant awards; “Customer Experience Delivery of the Year” and “Best Use of the WOW! Award Programme”, ahead of the annual ceremony which recognises the ‘best of the best’ organisations and people.

At Rapport, we pride ourselves on offering outstanding guest service tailored specifically to the culture and requirements of each client and we are only able to do this through our amazing ambassadors who bring to life our core values and vision.

This is why we believe it is so important to recognise the dedication of our team through the use of The WOW! Awards scheme. Every month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bespoke bottle of Champagne at a bi-monthly event.  In the last year alone, individuals and teams at Rapport have been awarded an amazing 140 winning certificates, so it’s brilliant to be shortlisted for an award that recognises our use of the programme as well as for the great guest service we provide.

In addition to this, Rapport was recently named as one of the Top 30 Best Places to Work in Hospitality. We have also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies and our HR and Training Team won the prestigious Catey Award for the way they engage and develop everyone in the company.

Rapport shortlisted for two WOW! Awards