Compass Group UK & Ireland’s healthcare division has taken home the “Staff Engagement & Improving Staff Experience & Medical Education for Healthcare Professionals” award in The Patient Experience Network National Awards (PENNA), for its Positive Impressions programme.
The PENNA awards are the first and only awards programme to recognise best practice in patient experience and took place at The University of Birmingham on Wednesday 28th September. Now in its 12th year, the awards aim to bring together innovative and hardworking healthcare teams and organisations from across the country to reward and recognise success.
Compass Healthcare won the award for Positive Impressions – its colleague culture programme, which is currently being rolled out to focus on patient satisfaction across its 23 NHS partner healthcare Trusts, the senior living care home estate and new private healthcare clients. It is designed to support 10,000 employees to deliver the very best standards in service across catering, cleaning, portering and security.
Russell Blake, Managing Director - Healthcare at Compass Group UK & Ireland, commented: “I am delighted that our teams have won this award for our recently launched Positive Impressions programme, which focusses on patient experience and underpins our Performance with Heart philosophy.
“Our people are at the centre of everything that we do and when we engage them and equip them with the right training and skills, they truly enhance the service to the patient or resident that we help care for. I’d like to personally thank all of our people, especially as they have embraced this new initiative to take their work to the next level.”
Stacey Dobson, Head of Patient Experience for Healthcare, Compass Group UK & Ireland, commented: “This award is testament to our people and the success of this new programme in supporting them further develop their skills and experience. The great thing about Positive Impressions is that it enables us to react to feedback, building open two-way communication from patient or resident to engage our teams and therefore deliver bespoke changes to suit the setting and requirements. Congratulations to all our teams for this well-deserved award win!”
Initially developed in Compass’ US Healthcare business, Positive Impressions has been operational within several Compass UK&I private healthcare hospitals since 2019. The programme has also been trialled with two NHS hospital sites, further evolving to suit the specific needs of NHS settings. Across these hospitals, the programme has delivered enhanced patient satisfaction results due to increased engagement when planning service delivery.