Greg Mace, Managing Director, Rapport
In February 2012 Rapport Guest Services was formally launched in the UK, with a focus on providing a personal and intuitive guest services proposition for our clients. In 2015 we successfully launched our services in the USA, starting with clients in New York and later expanding our portfolio to many other key US cities.
With the support of existing clients, we’re delighted to announce that Rapport is now expanding again, with the launch of Rapport in Hong Kong as the first stage of our entry into the Asia Pacific region.
In September Gary Acheson our Head of HR & Learning for Rapport, travelled to Hong Kong to share the Rapport ethos with our first clients in this region. He began building relationships and engaging them with our vision of what great service looks like and the innovations our services can bring to their business.
A busy two week schedule also saw Gary engage with our new Rapport ambassadors by introducing them to service focus groups and training. An introduction to our Rapport Guest Service training was followed by “train the trainer” sessions with the supervisory team to enable the team to keep growing and further embed our service culture in the months ahead.
Gary’s trip was an amazing opportunity for us to bring the Rapport concept of personal and intuitive service to Hong Kong. The new Rapport team grew in confidence over the two weeks, and were very engaged with our plans to support them in elevating the service experience offered to our clients and their guests.
We make it our business to know your business and build valuable relationships, so we will do whatever it takes to ensure your clients and guests enjoy a remarkable experience. Anticipating their needs – even before they do and saving them precious time. We very much look forward to working with our clients in Hong Kong to deliver our unique Guest Services culture.