White Compass Logo

Our Professional Guest Services

Business & guest services

At Compass UK & Ireland, we know that our people have a big influence on the experience visitors and employees have of your business or workplace. That’s why we prepare our reception and guest services teams with the necessary skills and experience to ensure your organisation makes a great impression.

Our people take the time to get to know your business so they can communicate efficiently and effectively with your staff, guests, and visitors alike. Whether it’s communicating in person, by email or telephone, our teams go the extra mile to make sure great service is delivered every time.

Tailored packages

We tailor our guest service packages to suit our clients’ specific needs and believe that every single guest, or business client, should receive the highest standard of service possible. We achieve this by paying close attention to the detail, ensuring that all services and overall guest experience are first-class.

Award-winning guest services

Rapport is our award-winning provider of high-quality front and back of house guest services. The fully managed outsourcing solution includes reception, concierge, meeting room, workplace managers and call services for companies in the UK and beyond. The brand’s ethos is rooted in building valuable relationships and providing both a personal and intuitive service for businesses. All clients benefit from a bespoke service, each one different, that are designed to best match their individual requirements.

Rapport is small, flexible and experienced, which gives them the ability to tailor what they do to best suit their clients and embrace their culture. They focus heavily on their people, putting them at the heart of everything they do. They develop and reward their ambassadors (how they refer to their employees) through a range of initiatives from their awards programme, extensive range of training courses, to their service excellence programme.

As a boutique provider of award winning guest services we pride ourselves on anticipating your clients’ and guests’ every need, whilst tailoring our service to your culture and values.

Get the most out of every minute of every day. All 1440 of them! 14forty package best-in-class support services (from hospitality and security to guest services and cleaning) to deliver great experiences in the workplace.

It’s a big job keeping our hospitals moving and helping patients on the road to recovery. To make things run smoothly, over 20 NHS trusts and treatment centres trust Medirest with their catering, cleaning, logistics, helpdesk and retail services.

Operating in some of the most hostile and remote environments across the globe, ESS consistently deliver award-winning guest services.

General Enquiries

0121 457 5000

Lines open from 9am - 5pm

New Business Enquiries

To find out more about our business & guest services, please contact our friendly sales team:


Get in touch

Tick to join our mailing list for the latest from Compass Group UK & Ireland