Business & guest services
At Compass UK & Ireland, we know that our people have a big influence on the experience visitors and employees have of your business or workplace. That’s why we prepare our reception and guest services teams with the necessary skills and experience to ensure your organisation makes a great impression.
Our people take the time to get to know your business so they can communicate efficiently and effectively with your staff, guests, and visitors alike. Whether it’s communicating in person, by email or telephone, our teams go the extra mile to make sure great service is delivered every time.
We tailor our guest service packages to suit our clients’ specific needs and believe that every single guest, or business client, should receive the highest standard of service possible. We achieve this by paying close attention to the detail, ensuring that all services and overall guest experience are first-class.
Award-winning guest services
Rapport is our award-winning provider of high-quality front and back of house guest services. The fully managed outsourcing solution includes reception, concierge, meeting room, workplace managers and call services for companies in the UK and beyond. The brand’s ethos is rooted in building valuable relationships and providing both a personal and intuitive service for businesses. All clients benefit from a bespoke service, each one different, that are designed to best match their individual requirements.
Rapport is small, flexible and experienced, which gives them the ability to tailor what they do to best suit their clients and embrace their culture. They focus heavily on their people, putting them at the heart of everything they do. They develop and reward their ambassadors (how they refer to their employees) through a range of initiatives from their awards programme, extensive range of training courses, to their service excellence programme.