55 new managers were welcomed to the senior team of Levy Restaurants UK, the market-leading hospitality provider for sports, leisure, stadia and arenas, at its recent annual management academy.
The Levy management academy, in its sixth year in the UK, has become an integral part of a warm introduction to the Levy team, with the main aim to provide tools for the new business managers to develop their own leadership style, allowing the business to be more flexible, agile and entrepreneurial.
The four day UK programme enables delegates to share best practice and to gain an in-depth understanding in to Levy Restaurants UK’s core markets of events, arena, conference and exhibitions centres, stadia, and the leisure and heritage sector.
Andy Lansing, President and CEO of Levy Restaurants US, came over for the academy to share the company's history and the skills required for success, whilst Colin Bailey, Managing Director of Levy Restaurants UK, took the delegates through the Levy journey in the UK, outlining the company’s strategy for the years ahead.
Bernard Donoghue, CEO of ALVA (Association of Leading Visitor Attractions) gave an in depth overview of the business dynamics of the museum and attraction sector, as well as the growing importance of food and drink in the visitor experience.
The modules also included insights into trends in casual dining, hospitality, fan experience and conference and events sectors. Roy Westwood, Creative and Innovations Director of Levy Restaurants UK, presented design and architectural trends set to influence Levy’s clients and venue partners. Service excellence was also high on the agenda with particular emphasis placed on the tools to drive customer advocacy.
Food and drink played a pinnacle role throughout the academy, with delegates sampling the dishes created by Levy Restaurants UK’s four culinary directors, as well as enjoying a festival of food and wine hosted at the Kia Oval.
David Goddard, Learning and Development Business Partner at Levy Restaurants UK, said: “Each year we fine-tune the learning and potential outcomes of the management academy. This year’s event really drew on the customer journey and the changing guest profiles across our different sectors.
With £300,000 invested over the last six years into the academy, we see a healthy return each year. Delegates are engaged, returning to their venues with new ideas, skills and knowledge to deliver value for our guests and partners.”
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