Defence & Government Services

  • ESS Defence

    ESS provides life support services to the UK armed forces, operating integrated service streams through multi-activity contracts.

    Consumer focus, developing high performance teams & a commitment to innovation & continuous improvement form the cornerstone of our approach. From standalone catering contracts to multi-stream, integrated facilities management, we provide assurance that enables our clients to focus on their core business. We are constantly evolving the way we deliver support services so that our service delivery model has long term sustainability & the inherent flexibility required by our clients. In today’s fiercely competitive market, people are what separate good service providers from best in class service providers.  The ESS Way provides our team members with the tools to deliver that best in class service. It enables our teams to create & sustain a service culture by helping them understand the impact of their actions & what truly creates great customer service in our environment. The ESS Way underpins all elements of our service delivery.

    Our extensive experience in providing services for Defence consumers has shown us that they are not a single homogenous group & that successfully meeting their needs requires a clear understanding of each discrete audience within the Defence environment. ESS has invested in ongoing consumer research to assess the unique requirements of Junior Ranks, SNCOs & Officers, whilst also building up our knowledge on how best to meet the needs of the wider defence community such as families & dependants. Like the ESS Way, our insight is a common point of reference for all components of our service delivery.

  • ESS Government Services

    Our Government Services sector was created in 2014 to acknowledge and support the specialist nature of high profile and secure contracts within police, prisons, central and local government.

    Our clients include Ministry of Defence, DEFRA, Department of Work and Pensions, Department of Health, HMRC and the Welsh Government amongst other Government departments. We offer a great customer experience, accessing world class leading suppliers and food innovation to deliver offers that are on trend and great value for money in a high street like environment.

    For many of our clients, catering supports a portfolio of superior and sustainable soft services these include; waste management, cleaning, pest control, security and Reception services.

  • Our 5 key sector objectives

    Consumer Objectives

    -Become the destination of choice for all consumers in our sites.

    -Offer a service style that makes the consumer want to return everyday.

    Team Objectives

    -Strive to be a company or sector of choice to work in for team members.

    Client Objectives

    -First choice for clients in the Government sector.

    -We operate commercially-sustainable contracts that adapt to change.

  • News

    ESS scoops up the prestigious Public Sector Health & Vitality Honours award!

  • We're signatories of the Armed Forces Covenant.

  • Offshore and Remote