Be part of the promise
We believe in changing lives for the better. That’s why we’re committed to achieving our Mission to a Million: Forward Together goals by 2030. Improving socio-economic outcomes is our guiding principle.
We’ve already positively impacted the lives of more than 500,000 people through job creation, education, training and meaningful charitable engagement, and we’re building on that progress. Guided by our four pillars – Get In, Get On, Get Involved, and Get Supported – we’re committed to turning ambition into measurable impact for our colleagues and the communities we serve.
Sophie Smith, Chief People Officer:
"Supporting over 500,000 people in the past four years fills us with pride and motivates us to keep making a real difference. During that time, we have learnt so much, and now is the ideal time to enhance our programme further, to ensure we are doing all that we can to continue to improve the outcomes for people both within and outside our organisation.
By embedding socio-economic outcomes into all our programmes, as well as leveraging our scale, we are able to support tens of thousands of people every year, whether it’s through learning and development, upskilling, providing work or work experience, as well as supporting local initiatives in the communities in which we work."
Get In
Diversity is the foundation of our strength. By refining recruitment, widening access, and embedding equity, we’re committed to building a workforce that reflects the communities we serve. To bring this to life, we’re creating opportunities at every level. Each year, we’ll deliver 1,000 apprenticeships and partner with schools, charities and local organisations. Through our Social Partner Hub, we’ll offer career guidance, skills training, and development pathways that will open the door to long-term success for diverse talent.
Get On
Everyone should have the opportunity to grow. We’re creating clear pathways from the frontline to leadership, ensuring progress is open to all.
By removing barriers and investing in training, we’re building a culture where talent can flourish regardless of background.
This commitment is delivered through focused initiatives like our Six Signature Programmes and Xcelerate regional training centres, which equip future leaders with the skills to thrive.
Get Involved
Our role extends beyond the workplace. Using our scale, we promote health and nutrition for young people and families through initiatives like Beyond the Chartwells Kitchen and the Junior Chef Academy.
Our Nourished Life programme supports clients and customers, while partnerships with local networks and charities extend help to those most in need. We’re also unlocking the strength of over 55,000 colleagues, empowering them to volunteer for local causes and lead fundraising that channels energy into positive change nationwide.
Get Supported
Support should be more than a promise. That’s why we advocate for the Real Living Wage and report openly on gender and ethnicity, holding ourselves accountable while setting an example for the sector. The practical care we provide is equally vital, from wellbeing, mental health, and financial guidance to health services, meals and tools that ease everyday pressures.
With parental leave, menopause support and initiatives like Nourished Life, we’re creating a workplace where colleagues feel cared for at every stage of life.
Jacob Banting, ESS Commis Chef:
“I’ve learnt so much since completing the Junior Chef Academy and joining ESS as an apprentice. In addition to my training, which has covered a range of cookery skills and techniques, I’ve grown as a person and am now much more confident. I’ve now completed my Level 2 apprenticeship and competed in several competitions, which are great for getting out of your comfort zone. I love working as part of a team, and I can’t thank my colleagues enough for everything they’ve taught me.”
Jonathan Milner, Area Development and Support Chef, CH&CO
“We’ve only just scratched the surface of the Forward programme, but the experience so far has been outstanding. One thing that has stood out is the people – a group of chefs coming together, bonding over a mutual love and enthusiasm for what they do and wanting to learn from and support one another. This doesn’t just end with the Cohort - the support available from our culinary leaders, trainers, and industry experts so far has been amazing. This means a lot to me personally, and I’m very excited to continue this journey and make the most of this fantastic opportunity.”
